Hi, I'm Bob.
I design experiences, products, & services.
I've spent 17 years leading and collaborating to turn complex design problems into simple solutions that improve people's lives.
My Focus
Design
- Omnichannel UX
- HCI & Phygital UX
- End-to-end product
- Service Design
- Journey mapping & blueprinting
- Rapid prototyping
- Design thinking & methods
- Human factors & ergonomics
- Ecosystems & frameworks
Research
- Applied ethnography
- Participatory methods
- User interviews
- Opportunity definition
- Session planning & coordination
- Script writing
- Qualitative & Quantitative analysis
Featured Projects
A few career highlights from the last few years.
- Due to NDA limitations, some projects are password protected.
Past Partners
A few teams I’ve been lucky enough to work with.
